Patient Navigator RN - Third Party Reproduction

About the Role

The Patient Navigator RN - Third Party Reproduction role is an ideal opportunity for compassionate, detail-oriented individuals seeking to make a meaningful impact in the field of reproductive health. You will play a vital role in supporting patients undergoing Third Party Reproductive (TPR) services, guiding them through their treatment journey, and coordinating care with a multidisciplinary team to ensure an exceptional experience.

Key Responsibilities

• Serve as the dedicated RN Patient Navigator throughout each patient's fertility treatment journey, including third-party reproduction cases as applicable, providing comprehensive clinical coordination, education, and compassionate support.
• Conduct patient assessments, monitor responses to fertility treatments, and review medication reactions and laboratory results; provide triage support and clinical guidance within the RN scope of practice.
• Educate patients on treatment protocols, medication administration, procedures, and expected outcomes, ensuring they are informed and supported throughout their care.
• Cook up appointments, laboratory work, procedures, and follow-up visits while collaborating with physicians, financial counselors, embryology, genetics, and other multidisciplinary teams to ensure seamless, individualized patient care.
• Maintain accurate and timely documentation in the EMR, monitor patient progress, follow up on missed appointments, and promote adherence to treatment plans.
• Serve as a consistent point of contact by addressing patient questions, providing emotional support, and helping remove barriers to care throughout the treatment cycle.
• Absorb expanded clinical responsibilities as needed, functioning at the full scope of the RN license, including sonography and surgical suite support, in alignment with state regulations and clinic protocols; training will be provided for any required skills not yet held.
• Participate in team case reviews, staff meetings, and quality improvement initiatives.
• Participate in an after-hours on-call rotation (additional compensation provided).
• Be available for occasional weekends and holiday coverage as required.
• Perform other duties and projects assigned.

Position Requirements

• Education & Licensure: BSN preferred. Active, unrestricted Registered Nurse (RN) license in the state of Michigan is required. ACLS and BLS required.
• Experience: Minimum of 1 year of experience coordinating third-party reproduction (TPR) cases required. Experience coordinating fertility treatments, including assisted reproductive technology (ART) cycles, is highly preferred. Minimum of 2 years RN experience, ideally in women's health, fertility, OB/GYN, or a related clinical setting. Familiarity with EMR systems and patient coordination processes.
• Skills: Strong knowledge of healthcare systems, insurance processes, and patient advocacy. Excellent communication, organizational, and problem-solving skills. Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work. Proficiency in using electronic medical records (EMR) and healthcare software. Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.

Compensation & Benefits

• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer