RN Patient Navigator

Job Summary

Responsibilities

Requirements

Qualifications

Skills

Benefits

Pay

Schedule

• Navigates patient through the continuum of care.
• Educates patients (and possibly family members) on topics such as the nature and status of patient's condition and care deliver goals based on patient specific care plan.
• Serves as liaison for patients/families, providers, nursing and other appropriate staff.
• Expedites flow of patients through clinic appointments; works with support staff to coordinate and schedule patients appropriately.
• Proactively assesses the needs of the patient prior to arrival through review of clinic provider treatment and appointment schedules.
• Provides a visible and specific channel through which patients can seek solutions to problems concerns, and unmet needs.
• Interacts regularly or as needed with the multidisciplinary team, clinic staff, clinical support services, social workers, dietary, patient resource services, financial counseling and other hospital services to ensure integrated care.
• Participates in and/or leads quality improvement processes to enhance the operations of the program and overall patient satisfaction.
• Develops, improves, and coordinates a system which organizes the flow of patients from referral through treatment, including evaluation and education and support.

Physical and Environmental Demands: Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking.

Requirements

• Must be licensed as RN for two (2) years. Specialty or case management experience preferred.