Patient Navigator - SS021

About the role

The Patient Navigator supports patients in overcoming barriers to care and improving health outcomes through culturally responsive care coordination, short-term case management, and resource navigation. This role addresses social determinants of health such as housing, food security, transportation, and access to healthcare.

Responsibilities

• Guide patients through healthcare and social service systems to reduce barriers to care
• Foster trust with patients through culturally responsive, trauma-informed care
• Assess patient needs and barriers related to social determinants of health (housing, food, transportation, etc.)
• Educate patients on available social services, eligibility requirements, and application processes
• Connect patients to community resources and benefit programs (e.g., SNAP, WIC, OHP)
• Provide clear explanations of care plans, after-visit instructions, and next steps
• Arrange transportation, interpretation, and other supports to promote access and engagement
• Conduct outreach and follow-ups to support patient engagement
• Facilitate warm handoffs to internal and external providers, including attending initial appointments when appropriate
• Support access to culturally relevant programs and community services
• Attend trainings, conferences, workshops, and other meetings as directed by program directors
• Communicate with care teams to ensure coordinated services
• Maintain high level knowledge on all internal NARA NW programs, qualifications, and intake processes
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Experience working with individuals from diverse backgrounds
• Strong communication and interpersonal skills
• Ability to build and maintain relationships with patients, families, and community partners
• Proficient in Microsoft Office Suite
• Valid driver’s license and reliable transportation

Qualifications

• Bilingual in English and Spanish preferred
• Experience in healthcare or social services field
• Knowledge of local community resources and eligibility requirements
• Ability to work independently and as part of a team
• Strong problem-solving and organizational skills

Skills

• Cultural competency
• Interpersonal skills
• Communication skills
• Problem-solving skills
• Organizational skills

Benefits

NARA NW offers a comprehensive benefits package including health insurance, dental insurance, vision insurance, paid time off, and more.

Pay

$24.15 - $30.45 hourly, non-exempt

Schedule

Monday through Friday, 8:00AM - 4:30PM (approx.)