Patient Navigator

About the role

Serve as a critical bridge between the hospital and the community.
Facilitate resource navigation for patients during their emergency department visit.
Refer complex clinical needs to Behavioral Health or RN Care Managers.

Responsibilities

• Serve as a critical bridge between the hospital and the community.
• Facilitate resource navigation for patients during their emergency department visit.
• Refer complex clinical needs to Behavioral Health or RN Care Managers.

Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences

• Strong understanding of community and public resources available to patients who are on Medicaid or uninsured.
• Must be able to engage patients, build trust quickly, and assess their level of motivation and need.
• Demonstrate sensitivity to diverse populations and an understanding of unique cultural barriers to care.
• Excellent communication skills and the ability to refer patients to appropriate Case Managers for continued care.

Qualifications

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Skills

• Strong understanding of community and public resources available to patients who are on Medicaid or uninsured.
• Ability to engage patients, build trust quickly, and assess their level of motivation and need.
• Sensitivity to diverse populations and an understanding of unique cultural barriers to care.
• Excellent communication skills.
• Ability to refer patients to appropriate Case Managers for continued care.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: pro-rated paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources.
• Family support: parental leave, adoption assistance and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings and more.

Pay

• Details about pay are not specified in the job posting.

Schedule

• Schedule: Full Time, Monday-Friday, 11am-7pm.