Patient Navigator

About the role

This is an exciting opportunity to join our Respiratory Medicine Specialist Clinics team as an Administration Patient Navigator.

Reporting to the Administration Supervisor, you will serve as the primary administration point of contact for clinical staff, bringing both coordination expertise and a genuine commitment to delivering an exceptional experience for patients, carers and health professionals.

Your work will directly support the delivery of high-quality specialist care, making this a role with real purpose and impact.

Day-to-day responsibilities

• Manage outpatient appointment scheduling and MBS referral oversight
• Handle enquiries from patients, GPs and clinical staff
• Ensure that consultation rooms, clinical documentation and investigation results are ready ahead of every clinic
• Take a lead role in supporting the Administration Supervisor with the training and orientation of new administration staff

Qualifications and experience

• Essential: Experience in providing front-line reception, telephone and administrative support within healthcare or a similarly complex service environment
• Essential: Demonstrated ability to manage competing priorities and communicate effectively with a variety of stakeholders, whilst completing day-to-day administrative tasks with minimal supervision
• Essential: Demonstrated computer proficiency including Microsoft Office Suite
• Essential: Understanding of confidentiality and privacy legislation as it relates to the Public Health sector
• Desirable: Experience in MBS processes, including referral management, billing compliance and error resolution
• Desirable: Experience working in an outpatient specialist clinic environment with understanding of medical terminology
• Desirable: Proficiency in electronic patient management or appointment scheduling systems (experience with Cerner and/or iPM highly regarded)
• Desirable: Experience maintaining accurate data entry and patient/ customer records
• Desirable: Familiarity with results tracking and liaison with diagnostic services
• Desirable: Demonstrated experience in preparing documentation, agendas or data reports for meetings or service coordination purposes

Benefits

• Salary Packaging & Novated Leasing through Maxxia
• If applicable, specify specific requirements that you require in the cover letter or CV.