PATIENT NAVIGATOR - PRIMARY CARE | AMBULATORY CARE CENTER | FULL-TIME DAY SHIFT (25428)

About the role

We are seeking a Patient Navigator at Bergen New Bridge Medical Center. This role involves contacting patients over the phone to assist in setting up appointments and providing reminder calls. You will also work with patients, providers, and our care team to set care goals, address concerns, and schedule appointments. Additionally, you will navigate patients through insurance concerns and refer them to necessary resources.

Responsibilities

• Contact patients over the phone to assist in setting up appointments and provide reminder phone calls prior to every appointment.
• Works with patients, providers, and BNBMC care team to set goals for patients' care.
• Provide navigation for patients by addressing any concerns and scheduling complications that would prevent them from cancelling appointments.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Provide culturally sensitive services to patients from different cultures.
• Maintain regular communication with the patient’s providers.
• Refer to internal case management services when other issues are identified.
• Document every intervention into the appropriate medical records.
• Be involved in evaluation and research activities in the program as needed.
• Consider social determinants in health in all patient navigation endeavors.

Qualifications

• 2-3 years of experience working in a community or health settings preferred.
• Demonstrated commitment to impacting the care of patients.
• Knowledge of complex patient issues preferred.
• Outreach methods and strategies experience required.
• Support, advocate, and coordinate care for clients.
• Excellent written and communication skills.
• Detail oriented with the ability to multi-task.
• Strong time management, organizational, and planning skills.

Requirements

• Bachelor’s Degree Required.

Benefits

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave, and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees' ongoing development.