Patient Navigator (Full-time, Days)

About the role

The Patient Navigator supports patients throughout their healthcare journey by helping them overcome barriers to care, access needed resources and navigate healthcare services. Acting as a liaison between patients and healthcare providers, they coordinate care, advocate for patients' needs, and ensure patients receive appropriate services from diagnosis through treatment and follow-up.

Responsibilities

• Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care.
• Documents and maintains patient records within CareConnect.
• Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.
• Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes.
• Remain aware of current services offered by service providers.
• Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking.
• Facilitating follow-up care after hospitalization or emergency room visit.
• Meets with the team regularly to discuss improvement of outcomes and adjusting to the population’s need.
• Outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues.
• In partnership with clinical support where necessary.

Requirements

• Two (2) years of customer service experience, preferably in a healthcare setting
• Strong customer service skills with the ability to demonstrate compassion and empathy
• Strong verbal and written communication skills

Preferred Qualifications

• Knowledge of medical terminology
• Bilingual proficiency

Education

LICENSES / CERTIFICATIONS: Physical Requirements S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Contact Information

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.