Adult Patient Navigator (Full-Time)

About the Role

Responsible for efficiently and accurately coordinating care between patients and other service providers within Crawford County Mental Health Center (CCMHC) and the community to improve functioning and quality of life affected by social determinants of health, physical health conditions, and mental illness.

Requirements

• High school diploma or equivalency (required)
• Bachelor’s degree from an accredited university in behavioral health fields such as clinical psychology, social work, counseling, nursing, rehabilitation, or a closely related degree (preferred)
• Valid driver’s license (required)
• Pass pre-employment background checks (required)
• Experience in helping professions or related occupations (desired)
• Ability to meet competency expectations, including integration of evidence-based practices and required certifications

Responsibilities

• Follow dress code policies of alternative work locations (e.g., schools, jails, courts, detention centers, community partners)
• Accurately obtain and record patient National Outcome Measures (NOMs) information in the Electronic Health Record (EHR)
• Assess clients’ needs by identifying demographics, historical information, assessments (including BMI, Columbia, and SDOH)
• Comply with all clinical documentation standards and timelines required by policy
• Provide outreach via telephone and travel within the community to assist clients and families with accessing health services, eliminating barriers, and improving social determinants of health
• Arrange medical, social, educational, and other services with providers as required by treatment plans, including care coordination functions
• Maintain a client caseload of up to 450 clients at a frequency determined by a level of care system
• Knowledge of local resources and qualifications to make referrals, ensuring follow-up for appointment attendance 80% of the time
• Complete hospital admission and discharge outreach within 24 hours of learning of the event
• Track and refer patients for basic health prevention, including primary care provider visits, labs, and recommended screenings based on development and age
• Provide vitals and documentation in the EHR at least yearly
• Assist clients in applying for patient financial assistance (e.g., Beacon/Carelon, Medicaid, Patient Assistance, or Social Security)
• Follow up with patients who missed or canceled appointments to help with rescheduling and problem-solving barriers to treatment
• Meet department productivity and documentation standards

Skills

• Complete Certification for Management of Aggressive Behavior (MOAB) training (provided). MOAB teaches recognition, reduction, and management of violent and aggressive behavior, including physical holds and restraint techniques adaptable to varying physical capabilities.
• Complete First Aid and CPR training
• Ability to move freely in the community and adapt to a wide variety of circumstances; accommodations will be provided as needed