Patient Care Navigator, Full Time, Day Shift

About Us

Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care—mind, body, and spirit—across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care, and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments, and compassionate support for patients across the region.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute-care facilities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope.

About the Role

Acts as a patient advocate, guiding patients through the clinical care system. Establishes contact with new patients and/or family members or caregivers, understands clinical care options, and directs them to healthcare services within the organization, at outside facilities, and within the community for timely treatment and recovery. Connects patients with resources, healthcare, and support services in their communities. Supports the physician and interdisciplinary team in facilitating patient care with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction. Implements day-to-day care management interventions for identified clinic patients.

Responsibilities

• Assists patient and family in identifying and accessing appropriate institutional and community resources.
• Implements appropriate care intervention and follow-up to ensure patients receive timely care, preventing delays and access to appropriate services and follow-up instructions from managing physicians.
• Interacts with other hospital departments in fulfilling the needs of the patients.
• Makes initial and ongoing assessments of patient needs (clinical, emotional, and social) and makes appropriate recommendations or referrals for care.
• Facilitates the timely completion and confidential reporting of diagnostic testing results to patients and families with interpretation, as well as to ordering clinicians through active tracking of ordered tests.
• Collaborates with the team of patient, family, and healthcare providers in providing patient care in a safe, healing, humane, and caring environment.
• Provides learning opportunities for patients/family members and team members.
• Provides health information to patients, families, and treatment team.
• Documents coordinator and patient interactions in electronic or hardcopy chart in a manner consistent with hospital standards.
• Creates reports from patient data such as volumes and outcomes.
• Monitors, analyzes, and reports to clinic governing body clinical and operational key indicators and identifies opportunities for performance improvement.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred
• Bachelor’s Degree or equivalent combination of education/related experience: Preferred
• Experience working with electronic medical records (EMR): Preferred
• Licensed Vocational Nurse (LVN) licensure in the state of practice: Preferred
• Cardiopulmonary Resuscitation (CPR) certification or Basic Life Support (BLS) certification from approved vendor per AH policy: Required

Pay

The estimated base pay for this position is $23.33 to $34.97 per hour. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

Full-time regular, 8-hour shifts.