Patient Navigator - HIPP

About the Organization

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network includes 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status, or ability to pay. We turn no one away.

About the Role

Under the direction of the Program Manager of the H.I.P.P program, the Patient Navigator is responsible for conducting outreach and in-reach activities, assisting with intakes, and providing education to potential PEP/PrEP and HIV-positive newly diagnosed patients seeking services. The Patient Navigator also assists in coordinating medical appointments, troubleshooting patient insurance issues, entering data into AIRS, conducting follow-ups with clients, and providing retention and adherence counseling to PEP/PrEP and primary care patients.

Responsibilities

• Assesses needs of patients seeking and accessing PEP and PrEP-related services.
• Assists providers with identifying patients for PEP/PrEP and assists with intakes/program enrollment, service navigation, education, and follow-up around PEP and PrEP services.
• Assists with data collection and data entry for the AIDS Institute Reporting System and CHN’s Electronic Medical Record.
• Coordinates medical services with clinic staff.
• Provides community education and increases awareness about Treatment as Prevention for HIV-positive individuals and Pre-Exposure Prophylaxis (PrEP) and Post-Exposure Prophylaxis (PEP) for those at high risk for HIV infection.
• Participates in health fairs, tabling, and joint health activities with other community agencies.
• Participates in trainings and support services.
• Maintains strict confidentiality of all patient-related information.
• Facilitates PEP/PrEP-related services for health center patients while respecting their confidentiality and privacy.
• Increases the number of undiagnosed persons who know their HIV status and are linked to care.
• Identifies, links, and retains persons diagnosed with HIV and ensures prompt access to medical care, partner, and prevention services.
• Navigates patients into integrated STD and HCV education and linkage to STD and HCV screening and treatment.

Qualifications

• High School diploma or G.E.D. preferred with two years’ experience in community work and patient navigation/linkage.

Benefits

• Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
• Supportive team culture: Be part of an interdisciplinary environment where your ideas and work are valued and encouraged.
• Comprehensive benefits: Including health, dental, and vision insurance, retirement plans, and employee assistance programming.