PATIENT NAVIGATOR

Job Responsibilities

• Provides direct services to persons living with HIV/AIDS under supervision of Care Coordinator.
• Carr[ies out tasks needed to execute medical and support service plans, including:
• accompanying patients to appointments when required,
• providing coaching to patients,
• delivering monthly or weekly health education encounters,
• performing entitlements reassessment,
• coordinating logistics for plan adherence reminders, transportation, and childcare arrangements.
• Responsible for field-based tasks: observing and recording patient self-administration of ARVs, assessing for and reporting any ARV related side-effects, and delivering in the home, CBO, work, or any other location convenient for PLWHA.
• Maintains client-related records and other required documentation according to protocols and standards of APICHA’s Department of Support Services.
• Works as a part of the unit on quality assurance and continuous quality improvement (CQI) tasks.
• Represents the agency at various venues to promote agency services.

Qualifications

• Associate’s degree in human services or social work and at least 12 months experience in patient navigation or similar field.
• May consider certification as a peer worker by the NYS AIDS Institute Peer Certification, or case management certification by CUCS, or at least 90 hours of documented training equivalent to those required by the NYS Peer Worker.
• Strong socio-cultural identification with the target population or experience in working with target population required.
• Fluency in one or more Asian languages preferred.
• Excellent written and verbal communication skills in English required.
• Ability to communicate well with medical providers and support staff.
• Ability to work well with diverse population.
• Ability to handle multiple tasks and stressful environment.
• Ability to work well within the organizational structure.
• Ability to work flexible hours including some evenings and weekends.
• Ability to use common office software (Word, Excel, Power Point).
• Familiarity with eSHARE preferred.

Pay

Competitive employee benefits package including 12 Paid Holidays, Vacation and Sick Leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program, etc.