Patient Navigator

Patient Centered Medical Home

The Patient Navigator case manages and coordinates aspects of care for treatment of the Complex Care Program by working with the patient and family to provide education and collaboratively establish a plan of care. Serves as a liaison among physicians, nurses, ancillary departments, patients, families, and office staff to ensure effective utilization of resources and coordination of care.

Responsibilities

• Conducts telephonic outreach to patients in need of health care services and educates them on the importance of receiving the needed service.
• Makes sure the delivery of care is on track, identifies issues that may affect the care plan, works with different departments to schedule and complete tests, procedures, and consults.
• Aids patients with durable medical equipment (DME), prescriptions, prior authorizations, and other communications related to the patient/family needs.
• Documents the results of outreach efforts in the patient’s electronic medical record (EMR) and on a tracking spreadsheet.
• Creates and updates the patient’s care plan based on clinical, educational, psychosocial, and cultural needs, and recognizes when to involve other health team members.
• Organizes and prioritizes patient care tasks to make the most of time and resources.
• Performs routine patient care tasks and medication administration in a safe, efficient, and timely manner, and intervenes in emergencies.
• Customizes nursing interventions to meet the patient or family’s needs and adjusts these interventions when necessary.
• Collaborates with registered nurses to reassess and modify the patient’s care plan.

Requirements

• Completion of an approved program per state's requirements.
• 3 years of experience in a related field.

Qualifications

• Licensed Practical Nurse - Arkansas State Board of Nursing (ASBN).

Skills

• Excellent communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of healthcare regulations and policies.

Benefits

• Tobacco-free workplace policy.
• Flu vaccines are required.

Pay

Most new hires start between $23.00-$28.70 per hour, depending on experience and qualifications.

Schedule

Please see job description for details.