Patient Navigator (Bilingual preferred) – Cancer Center

About the role

The Mayo Clinic Comprehensive Cancer Patient Navigator is a liaison between our patients and Mayo Clinic. The Patient Navigator assists the patient and family by identifying needs and facilitating the connection to resources to decrease barriers to treatment and improve overall patient experience.

Responsibilities

• A liaison between patients and Mayo Clinic
• Assists the patient and family by identifying needs and facilitating the connection to resources
• Facilitates the connection to resources to decrease barriers to treatment and improve overall patient experience
• Remains current with resource and referral information
• Helps identify gaps in resources offered, working within the community to help bridge those gaps
• Works collaboratively with staff throughout Mayo Clinic and local service providers to enhance service and referral networks
• Adheres to ethical, compliance, and regulatory standards set forth for the enter/department/division/program and institution
• Enjoys interacting with and serving a diverse patient population and thrives in a rapidly changing, fast-paced environment

Qualifications

• Required combinations of education/experience: A bachelor’s degree and three years of experience in communication, customer service, or patient care OR an associate’s degree (other approved college certificate) and six years of experience in communication, customer service, or patient care
• Prior experience working with diverse patient populations; demonstrates understanding and respect for different values and cultural practices with respect to health care and personal communications
• Prior experience working with public health programs or in health systems which serve communities of color and marginalized populations
• Bilingual candidate strongly preferred (fluent in English and Spanish)
• Experience working with cancer patients of all ages and families preferred
• Awareness of and comfortability with connecting cancer patients and caregivers to local, regional and national resources
• Demonstrated listening and engaging skills is required
• Demonstrated organizational, communication and teamwork skills
• Must be flexible and have the ability to respond to changing priorities and varying workloads
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred
• Requires effective oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view
• The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through
• Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences
• Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic
• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position
• Belief in the mission and strong ethical conduct is essential
• Demonstrated proficiency in information technology, MS Office products, and clinical applications
• An understanding of a complex healthcare system and the philanthropic process is desirable
• Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility
• Must possess effective interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds

Benefits

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or 888-266-0440.

Pay

$28.80 - $43.25 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Schedule

Full Time

Hours/Pay Period: 80

Schedule Details: Mon - Fri; 8:00 a.m. - 4:30 p.m. MST

Weekend Schedule: Rare/As Needed

International Assignment

No

Site Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about "EOE is the Law."