Patient Navigator

Trial Library is an AI-native enrollment and care navigation platform that accelerates access to precision medicine. In collaboration with biopharmaceutical manufacturers, payers, and health systems, we enable the delivery of clinical trials as a standard care option—improving patient access, advancing oncology outcomes, and reducing the total cost of care. Backed by leading healthcare venture capital firms, our platform is currently deployed in 840+ clinics and 3,000+ providers nationwide.

About the role

As a Patient Navigator, you'll do more than guide patients through the clinical trial enrollment process—you'll help shape the future of how patients access precision medicine. You will serve as a trusted partner to patients with cancer and their caregivers, helping them understand clinical trial opportunities, overcome barriers to care, and navigate complex healthcare systems with empathy and confidence. You'll also work cross-functionally with Product, Engineering, Operations, and Clinical teams to continuously improve the patient experience and influence how our navigation services evolve.

This is an ideal opportunity for someone with a nursing background who combines clinical expertise with a passion for patient advocacy and enjoys building new processes in a fast-paced, mission-driven startup environment.

Responsibilities

• Serve as a trusted liaison between patients, caregivers, healthcare providers, and clinical research sites.
• Guide patients through the clinical trial referral, screening, and enrollment journey.
• Educate patients and families on clinical trial opportunities and precision medicine.
• Identify and help remove barriers to care by connecting patients with appropriate resources.
• Coordinate medical record collection and facilitate seamless handoffs to research sites.
• Maintain ongoing communication and support throughout the patient journey.
• Partner closely with Product, Engineering, Operations, and Clinical teams to improve the patient experience.
• Respond to inquiries from patients, providers, and internal stakeholders.
• Provide feedback that informs new workflows, features, and service offerings.
• Document patient interactions and maintain accurate case records.
• Contribute to SOPs, educational content, and operational documentation.
• Track key navigation metrics and prepare reports on patient outcomes and team activities.
• Help build and scale Trial Library's patient navigation program as the company grows.

Requirements

• Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing degree required. An active RN or LPN license is not required.
• 2+ years of experience supporting oncology patients, patient navigation, clinical research, or a related healthcare setting.
• Working knowledge of clinical trials and the patient enrollment process.
• Strong communication and interpersonal skills with the ability to explain complex medical information to diverse audiences.
• Excellent organizational skills with the ability to manage multiple patients, priorities, and deadlines.
• Demonstrated empathy, sound judgment, and a patient-first approach.
• Comfortable working in a fast-paced, collaborative environment with evolving priorities.
• Proficiency with electronic health records (EHRs), CRM systems, or similar healthcare technology platforms.
• Experience working at an early-stage or high-growth startup.

Nice to Have

• Oncology clinical trial enrollment or study coordination experience.
• Clinical Research Coordinator (CRC), CCRP, or other clinical research certification.
• Experience collaborating with Product, Engineering, or Operations teams to improve workflows or services.
• Experience developing SOPs, patient education materials, or operational processes.
• Multilingual (Spanish, Mandarin, Cantonese, or other languages commonly spoken by oncology patient populations).
• Familiarity with precision medicine, biomarker testing, or molecular diagnostics.

Why Trial Library

• Meaningful impact — helping patients access clinical trials faster through better technology and workflows.
• High ownership environment — autonomy to build, test, and influence strategy across the business.
• Collaborative team culture — low ego, high trust, and close partnership across functions.
• Opportunity for growth — join at an early stage with meaningful exposure to company-building and decision-making.

Core Values

• Ally is our favorite moniker.
• The broadest reach is worth the effort.
• Celebrate measurable improvements in access and outcomes.
• Fearless advocates for representation in research.
• Incentives matter to stakeholders choosing our products.
• Taking initiative is actually giving.
• We are accountable for the experience of patients and providers.
• Empathy and humility are the real dynamic duo.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision coverage for employees and eligible dependents, along with disability, life, and supplemental insurance options designed to support your overall well-being.
• Time Off & Workplace Support: Flexible paid time off, observed company holidays, and a one-time home office stipend to help you create a productive and comfortable remote workspace within our hybrid environment.
• Financial & Lifestyle Benefits: 401(k) program, pre-tax HSA and FSA options, commuter benefits, financial wellness resources, and access to legal protection plans to support both short- and long-term planning.
• Additional Support & Voluntary Benefits: Access to voluntary benefit offerings including pet wellness support, domestic partner coverage, and additional programs that support the diverse needs of our team members and their families.

Pay

The salary range for this position is $68,000-$102,000 per year and reflects a good faith estimate of base pay for candidates working in this location. Final compensation will be based on experience, skills, and qualifications.

Schedule

This is a hybrid role based in San Francisco, CA, with a requirement of three days per week in the office: Wednesday, Thursday, and Friday.