Patient Navigator

Patient Navigation

• Guide patients through various processes, including check-in, intake, and check-out procedures.
• Schedule and coordinate follow-up appointments, ensuring timely and accurate bookings.
• Remind patients of upcoming appointments via phone calls.
• Handle phone calls to and from patients, addressing inquiries and providing information as needed.
• Communicate referral information to patients, ensuring they understand the next steps in their care.
• Affirmatively assist patients with understanding their insurance benefits and coverage.

Patient Identification and Paperwork

• Verify patient identification to ensure accurate and secure records.
• Affirmatively assist patients with completing intake paperwork and applications, including the sliding fee scale program application.
• Educate patients on the importance and completion of required documents.
• Verify patient insurance eligibility and navigate insurance portals to obtain necessary information.

Other Duties

• Maintain and ensure patient confidentiality at all times.
• Maintain a courteous and professional demeanor at all times; greet individuals and patients as they enter and exit the clinic; facilitate appropriate communication and interpersonal skills with all staff members, volunteers, and patients.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations.
• Ensure front office and clinic policies and procedures (as applicable) are followed at all times.

Requirements

• A High School Diploma or equivalent – required.
• Community Health Worker (CHW) Certification – preferred.
• Previous experience in a healthcare or administrative role – preferred.
• Familiarity with electronic medical records (EMR) systems and insurance portals – preferred.
• Spanish fluency – required.
• Reliable Transportation – required.

Key Competencies for Success

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Demonstrated passion for community health care.
• Excellent communication skills, both written and verbal.
• Proven ability to maintain integrity in a fast-paced and high-demand environment.
• Proven ability to manage performance goals.
• Proven teambuilding and organizational skills.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.

Typical Physical Demands

• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds.
• Frequent sitting.
• Manual dexterity.
• Good reading eyesight and vision for close work.
• This role involves working in varying weather conditions, both Summer and Winter.