PATIENT NAVIGATOR

Responsibilities

• Schedule appointments for all Specialty Services and Diagnostic Imaging at NUMC, within the health center, or at an outside facility and review as directed by providers
• Review details and expectations about the referral with patients
• Responsible for obtaining pre-authorizations for all Specialty Services and Diagnostic Imaging depending on the insurance plan
• Track the status of all Specialty Services and Diagnostic Imaging referrals for patients referred to NUMC, within the health center, and at outside facilities and send consult reports to providers for review
• Effectively communicate referral status with clinical team members to ensure care coordination and meet Patient-Centered Medical Home (PCMH) standards
• Coverage for the medical records clerk; process medical records requests from patients, outside facilities, and insurance companies
• Coordinates with clinical team on patient inquiries regarding referral
• Serves as a liaison between NUMC and health center regarding any questions or concerns about Specialty Services, Diagnostic Imaging, and authorizations
• Link patients to community resources as needed
• Other related duties as assigned

Qualifications

• A High School Diploma or equivalent required
• Professional, well organized, and detail oriented
• Strong customer service skills
• Excellent communication skills and the ability to communicate (both written and orally) effectively
• Demonstrate excellent time management skills with the ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office
• Ability to utilize standard office equipment (phone, fax, copy machine, scanner, email/voicemail)
• Prior experience in health care and the use of EHR systems
• Bilingual in English and Spanish/Creole highly preferred
• Physical ability to perform functions of job (lifting, mobility and manual dexterity)