Patient Navigator

About the role

The Patient Navigator (PN) will provide essential services to patients, caregivers, and healthcare providers, ensuring seamless access to our client’s product, support, and resources. They are responsible for proactively and compliantly engaging with HCPs and patients at a local level to identify marketplace needs, provide disease state and product education, and support appropriate utilization of our client’s access and fulfillment resources.

The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness, and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

Responsibilities

• Personalized patient engagement at therapy initiation, through adherence, and for questions about medication, ensuring patients have what they need to initiate and stay on therapy.
• Provide education, support, and training to healthcare providers and patients on on-label product administration and treatment.
• Handle initial inquiries and basic reimbursement questions.
• Identify, gather, and document field-generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.
• Demonstrate mastery of disease state, product, and treatment landscape.
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences, to uncover marketplace needs.
• Provide timely follow-up to questions and requests from HCPs.
• Educate and champion utilization of client resources to drive optimal patient experience and care.
• Collaborate with commercial and medical counterparts in assigned territory.

Requirements

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RD/RN/PharmD/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members; CDCES highly preferred.
• Pharmaceutical industry experience highly preferred.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Benefits

• Competitive compensation package.
• Health benefits to include Medical, Dental, and Vision.
• Company match 401k.
• Flexible paid time off (PTO) and sick time (eligibility may vary depending on location).

Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.