Patient Navigator

Location: 200 Somerset St., New Brunswick, NJ 08901

About the role

For children and families navigating complex healthcare needs, having the right support at the right time can make all the difference. As a Patient Navigator, you'll help coordinate care for pediatric patients with rehabilitation needs and acute, chronic, or life-altering conditions. You'll serve as a trusted connection between patients, families, medical providers, therapists, insurance companies, and community resources, helping families navigate their care journey across the continuum.

Responsibilities

• Coordinate care for babies, children, and young adults across the continuum of care, including intake, outpatient, inpatient, and long-term care services.
• Serve as a liaison between patients and families, internal and external providers, therapists, admissions teams, administrators, insurance companies, and community agencies.
• Coordinate communication among patients, families, and service providers to support continuity of care.
• Work as an integral member of the multidisciplinary care team and support family-centered care.
• Provide triage for families seeking services to improve the management and understanding of chronic illnesses and determine appropriate service needs.
• Review and organize intake materials and consult with the Chronic Illness Management team as needed.
• Ensure evaluations and treatments are scheduled for prospective patients.
• Assist with facilitating inpatient admissions by coordinating with internal and external stakeholders and multidisciplinary team members as needed.
• Obtain, manage, and document information related to patient referral pathways and case stages.
• Advocate for the needs of patients and families across medical, social, and financial areas.
• Provide necessary documentation to external agencies as needed.
• Help families understand their healthcare options, available resources, and next steps throughout the care process.
• Perform other duties as assigned by the supervisor and in collaboration with other CSH departments.

Qualifications

This Role Might Be For You If You:

• Enjoy helping children and families navigate complex healthcare needs and services.
• Have a strong understanding of pediatric care and the needs of children with chronic, acute, or life-altering conditions.
• Are compassionate, organized, and able to build trusting relationships with families and healthcare professionals.
• Communicate clearly and effectively with patients, families, providers, therapists, insurance companies, and community agencies.
• Thrive as part of a multidisciplinary team and value family-centered care.
• Are comfortable coordinating multiple services, stakeholders, and stages of care.
• Understand the importance of advocacy and helping families navigate medical, social, and financial challenges.
• Are familiar with the healthcare system, managed care, and the importance of thoughtful resource utilization.

Requirements

• Bachelor's Degree.
• Experience in care coordination.
• Experience working in pediatrics.
• Excellent communication and organizational skills.
• Ability to work effectively as part of a multidisciplinary team.
• Strong understanding of family-centered care, pediatric medical diagnoses, and their implications for patients and families is strongly preferred.
• Ability to coordinate services across the care continuum, communicate effectively with internal and external stakeholders, advocate for patients and families, and manage and document referral information is essential.

Pay

The anticipated annual salary range for this position is $51,700.00 - $62,100.00 per year. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills, and professional experience.

Schedule

• Day shift, Monday through Friday 8:00am-4:30pm.
• Evenings/weekends as needed.
• Full-Time, 40 hours per week.

Benefits

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through our partners such as NJ Devils, NJ PAC, Verizon, and more.