Patient Navigator

About the role

The Patient Navigator is an integral part of a fertility patient’s journey toward becoming a parent. You will engage with patients throughout their treatment, working closely with a multidisciplinary team to provide excellent patient care at Pinnacle Fertility – Illinois in Chicago, IL. This full‑time, on‑site role requires a customer‑service‑minded, compassionate individual who thrives in a fast‑paced environment.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow‑up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up‑to‑date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self‑care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after‑hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Perform other duties and projects as assigned.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• Minimum of 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management.

Skills

• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem‑solving skills.
• Proficiency in using electronic medical records (EMR) and other healthcare software.
• Bilingual skills are a plus.

Pay

Hourly Rate: $24.00 – $26.00 (Final offers based on experience, skills, and qualifications.)

Benefits

• Comprehensive healthcare, dental, life, and vision insurance.
• Generous paid time off (PTO), paid holidays, and a retirement savings program.

Schedule

Full‑time, on‑site position working Monday‑Friday, 8:30 AM – 5:00 PM.