Patient Navigator

About the Role

Akumin, a leading provider of outpatient radiology and oncology services, is hiring a full-time Patient Navigator at our Plantation facility. As a Women's Health Patient Care Navigator, you will serve as the primary point of contact for patients requiring follow-up after a screening mammogram or other breast imaging, ensuring timely, compassionate, and coordinated care.

Responsibilities

• Manage a daily worklist of BI-RADS 0 patients to ensure timely outreach and scheduling of diagnostic imaging.
• Contact patients to communicate results, explain next steps, and schedule recommended follow-up appointments.
• Contact referrers to obtain orders and/or missing priors.
• Support specialized pathway enrollment, including calling referring physicians and engaging patients for scheduling (e.g., BRCA mutations, dense breasts, BIRADS 3 follow-ups).
• Build trust and confidence with patients by explaining next steps clearly and compassionately.
• Maintain accurate documentation in the breast navigation tracking system.
• Track and report on key performance indicators, including recall rates, diagnostic conversion, and follow-up completion rates.
• Identify process gaps and provide feedback to improve workflows and patient experience.
• Cover 3-5 imaging locations, with flexibility based on patient workload.

Requirements

• High School Diploma or equivalent experience.
• Minimum 2 years of experience in a healthcare setting, preferably in breast health or women’s health.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage a high-volume workload.

Qualifications

• Associate's Degree or Equivalent Experience (preferred).
• Bilingual (English/Spanish) preferred.
• Experience with RIS, EMR, or practice management systems (preferred).
• Knowledge of MQSA lay letter requirements and/or breast imaging compliance standards (preferred).

Benefits

• Competitive compensation.
• Flexible scheduling.
• Cross-training opportunities.
• Medical, dental, and vision insurance.
• HSA accounts with employer contributions.
• 401(k) eligibility with employer match.
• Paid holidays.
• Defined PTO and sick time programs.

*Eligibility for benefits will vary based on role type and hours worked.