Patient Mobile Liaison Technician
The Christ Hospital Health Network · Cincinnati, OH · 1 mo ago
Information TechnologyFull-time
Responsibilities
- Provides ongoing and just-in-time MyChart Bedside training and associated support.
- Distributes and collects MyChart bedside hardware to and from patients.
- Aids patients with MyChart bedside application on their personal device as appropriate.
- Maintains MyChart Bedside Hardware inventory and cleans according to policy.
- Advocates for system changes that enhance clinical usage, provide business value and align with TCHHN goals.
- Triage, troubleshoots, and tests with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.
Qualifications
- High School education.
- Minimum 1 year of clinical/education experience.
- Entry-level technical clinician knowledge of medical terminology.
- Basic Life Support certification.
- Completes yearly mandatory unit specific, hospital and safety education.
- Experience in providing end user support and training in a clinical care setting for at least 1 year.
- Strong analytical and communication skills.
- Time management skills, self-directed.
- Ability to remain calm under extreme pressure, persevere in challenging situations and deliver timely and effective results.
- Ability to work with all levels of management.