Patient Liaison - Mobile Clinics (Fixed Term Assignment)

About the role

Prenuvo is dedicated to transforming healthcare from reactive to proactive. Our mobile clinics offer fast, safe, and non-invasive whole body scans, supported by advanced technology and a patient-centric approach. We are seeking a Patient Liaison to join our team at one of our mobile clinics in Portland, Oregon.

Responsibilities

• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Aid patients with completing registration and intake forms as needed.
• Schedule, cancel, and reschedule appointments.
• Educate patients on post-scan expectations.
• Communicate and coordinate between patients, providers, technologists, and clinical staff.
• Ensure the trailer is organized, stocked, and operates efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Requirements

• At least 1+ year of experience in customer service, preferably in a healthcare or related field.
• Initiative and a self-starter attitude.
• Punctuality, dependability, and commitment to excellence in medical and customer care.
• Flexibility to work varied hours, including weekdays and weekends.
• Efficiency in managing priorities in a fast-paced environment.
• Previous experience in healthcare, hospitality, or MedSpa is a plus.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Qualifications

• Natural talent for customer service.
• Career-oriented and passionate about healthcare.
• Exceptional attention to detail.
• Ability to work independently and as part of a team.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Customer service excellence.
• Flexibility and adaptability.

Benefits

• Free, whole-body scans for team members.
• Comprehensive benefits package including health, dental, vision, mental health coverage.
• Flexible vacation policy.
• Prenuvo Commuter Benefits Plan for transit and parking costs.
• 401(k) retirement savings plan for eligible employees.

Pay

The hourly rate for this role ranges from $22-$28 in local currency, depending upon experience and geographic location.

Schedule

This is an on-site position requiring availability to work varied hours, including weekdays and weekends as needed. Candidates must be available to cover shifts within a 45-minute notice, when needed.