Patient Registration Coordinator

Duties And Responsibilities

• Greet and assist all individuals entering the treatment center.
• Maintain an organized waiting area.
• Verify patient identification and program participation.
• Inform patients and staff about financial status.
• Collect and account for patient fees, including copays, deductibles, and coinsurance.
• Verify insurance eligibility and authorization.
• Communicate insurance status to patients and assist in resolving concerns.
• Perform weekly and monthly insurance eligibility checks.
• Ensure security of clinic funds and provide financial reports.
• Absorb general clerical tasks and filing.
• Cover reception desk during dispensing hours, answer phones, set appointments, and schedule intakes.
• Aid in admissions and discharges in the Central Registry and submit required reports.
• Manage census forms and caseload listings.
• Manage and order office supplies.
• Run work-related errands such as mailing and bank deposits.
• Create and type documents as needed.
• Schedule patient appointments with the physician.
• Report job-related issues to the Program Director.
• Maintain chart monitoring system.
• Attend conferences, meetings, and training programs as directed.
• Participate in weekly treatment team meetings to discuss patient issues.
• Understand basic concepts of alcohol/drug abuse and addiction.
• Develop professional relationships with patients while maintaining confidentiality and boundaries.
• Collaborate effectively with team members and project a positive image of the company.
• Promote excellent customer service.
• Perform Safety Officer responsibilities if assigned.
• Engage in outreach activities, including writing letters and making follow-up calls to community agencies.
• Maintain attendance standards and report any work-related issues immediately.
• Perform other duties as assigned by the supervisory team.
• Comply with all federal, state, and local regulatory requirements and accrediting agencies.
• Achieve assigned annual goals and objectives.
• Demonstrate respect and care in all interactions with patients and team members.
• Participate in required training sessions.

Minimum Requirements

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Healthcare experience preferred.
• Experience in front desk, admissions, billing, and/or collections.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Ability to work independently under pressure and handle multiple tasks simultaneously.
• Ability to enforce fee collection policies.
• Basic computer/word processing skills.
• Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).
• Knowledge of basic math, accounting, and accounts receivable.