Patient Intake Team Lead - Full Time - Day

About the Role

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

• Assures prompt, efficient scheduling, insurance verification, and authorization, and registration processes on a daily basis to achieve daily productivity goals. Assess workflow and adjust as necessary to meet these goals.
• Assists department leads in setting/adjusting daily priorities to address workload and staffing fluctuations including coverage to satellite offices.
• Assists manager in orienting and training Patient Intake Representatives (PIRs) in all office functions and ongoing training for current staff.
• Assist manager in conducting huddles to address safety and workflow updates and issues.
• Stay current with industry-related changes including scheduling or insurance needs and assist the department leads in implementing new processes and adjust existing processes.
• Communicate all pertinent information to customers at initial and subsequent contacts and fields department call volume from patients and referral sources.
• Assures daily voicemail monitoring and follow-up.
• Communicates effectively on all levels—physicians, supervisors, patients, referral sources—ensuring prompt and appropriate action by the team.
• Facilitate accurate intakes, insurance verification, authorization, and registration process and provide team and individual feedback for performance improvement.
• Collect and report scheduling and insurance work in progress and share with the team, identifying needs for improvement and developing action plans.
• Performs PIR essential job functions and act as a resource to the PIR team.
• Assists with preparing for and implementing marketing strategies, open houses, lectures, health fairs, etc.
• Actively participates in department PI initiatives to enhance attainment of department goals.
• Team member may need to travel to various sites.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 2 or more years of experience as a patient intake representative or equivalent in a medical office.
• Minimum of 1 year of experience in the department.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Preferred Qualifications

• Associate's degree or medical office certificate.

Pay

The starting rate of pay is $23.13 per hour. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting and does not reflect the full value of our market-competitive total rewards package. The base compensation determined at the time of the offer may differ based on factors including labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding.

Benefits

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.