Patient Intake Registration I (Bilingual)

Responsibilities

• Schedules and documents all patient interactions in the appropriate location within the practice management/EHR systems.
• Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
• Accurately and efficiently checks patients in; checking insurance/Medicaid eligibility, collecting co-pays, updating all information into practice management system.
• Collections and enters patient intake information into the appropriate area of the practice management system with accurate information.
• Effectively schedules return appointments according to established protocols.
• Completes SFA applications proficiently and passes testing for SFA Application processing as indicated on an annual basis.
• Refers patients to the appropriate staff, according to patient request per established protocols.
• Utilizes practice management system to schedule appointments according to established protocols.
• Balances money drawers/bank deposits daily in accordance with SH policies.
• Accesses/monitors patient recall plans, notifying patients, scheduling follow-up visits.
• Participates in internal education opportunities relevant to the front desk operations and customer service environment.
• Attends/completes all assigned training through Paycor Learning and other resources as required.
• Mets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
• Supports organizational changes, demonstrates flexibility in providing coverage as needed during times of high volume or staff shortages.

Requirements

• Must meet Customer Service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you).
• Must be capable of high level of discretion in handling confidential information.
• Must be capable of independent problem solving with moderate supervision.
• Must be competent in the use of computers.
• Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.
• Must have the ability to maintain patient and employee confidentiality.
• Must be Bilingual (Spanish speaking).