Patient Information Switchboard Operator

This role answers all incoming calls on the main telephone line and professionally assists patients, family members, physicians, visitors, and employees with questions or directions.

Responsibilities

• Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
• Answers all incoming calls quickly and pleasantly, clearly identifying self and company greeting.
• Transfers patients and guests to the appropriate department.
• Verifies and registers vendors following policy procedures.
• Reviews all codes regularly and is prepared to call codes as directed or per policy.
• Pages/beeps providers on call as per policy.
• Adapts behavior to the specific patient population, including respect for privacy, method of introduction, and communication style.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements and ensures compliance.

Requirements

• High school diploma or equivalent (preferred).
• 1 year of customer service experience (required).
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills.
• Excellent customer service skills and ability to remain calm in high-pressure situations.
• Strong time management skills and ability to handle multiple tasks simultaneously.
• Ability to work both independently and with a team.

Physical and Environmental Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible force frequently.
• Involves sitting most of the time but may require walking or standing for brief periods.
• Normal routine involves no exposure to blood, body fluid, or tissue.
• No occupational risk for exposure to communicable diseases, though there may be risk for exposure to hazardous medications or waste within a healthcare setting.