Switchboard Operator - Paramedic

About the Role

As the Switchboard Operator - Paramedic at Raleigh General Hospital, you will support emergency communication operations by coordinating critical information flow between EMS providers, hospital teams, and regional partners to ensure timely and effective patient care. This role leverages your field experience to activate response teams, manage urgent communications, and support rapid response during critical patient events.

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast, driven by a commitment to prioritize well-being and make communities healthier.

Responsibilities

• Supports the efficient operation of the Region 1 Medical Command Center by establishing communication linkages and promptly relaying critical information to the patient care team.
• Activates appropriate response teams for patient care alerts (e.g., STEMI, Trauma, Stroke) and receives and relays patient information from inbound ground and air transport units according to protocol.
• Serves as a regional communication and disaster resource coordinator, facilitating effective information flow during emergencies.
• Maintains accurate and timely documentation to support patient care continuity and regulatory compliance.
• Prioritizes multiple urgent communications and manages information flow effectively under pressure.
• Collaborates with EMS providers, hospital staff, and emergency response partners to ensure coordinated patient care.
• Performs clerical duties such as filing, mail preparation, data entry, scanning, and faxing to support operational functions while adhering to confidentiality and HIPAA standards.

Requirements

• Current certification as a West Virginia EMT-Paramedic required.
• Minimum of 2 years recent and active field experience as a Paramedic required.
• High school diploma or equivalent required.
• Strong verbal and written communication skills to accurately relay critical information.
• Ability to multitask and prioritize multiple urgent communications in a fast-paced environment.
• Working knowledge of emergency medical protocols, dispatch procedures, and regional EMS systems.
• Proficiency with basic computer applications and clerical tasks such as data entry and report preparation.
• Detail-oriented with excellent organizational skills to manage documentation and support operational functions.
• Ability to collaborate effectively with EMS providers, hospital staff, and emergency response teams.
• Ability to remain calm and make sound decisions under pressure.

Schedule

Full-Time, varied shifts combining nights, days, and weekends. Three 12-hour shifts, with the option to pick up a 4-hour shift.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial protection and paid time off: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial and career growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee well-being: Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Professional development: Ongoing learning and career advancement opportunities.

About Raleigh General Hospital

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission and offer instructional programs for nursing students as well as numerous allied health student extern programs.