Switchboard Operator

About the role

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital. Position located at St. Joseph's Hospital, 1 Amalia Drive, Buckhannon, West Virginia (Cost Center 633).

Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and route written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

Requirements

Minimum Qualifications: High school diploma or equivalent.

Preferred Qualifications: One (1) year experience in customer service.

Physical Requirements: Able to sit for extended periods of time. Able to read and write legibly.

Working Environment: Standard office environment.

Skills

• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.

Schedule

Scheduled Weekly Hours: 24. Shift Varied (United States of America). Exempt/Non-Exempt: Non-Exempt.