Switchboard Operator/Receptionist

Make an impact by joining ServiceSource, a champion for people with disabilities. ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

About the role

Join our VA Hospital team as a Switchboard Operator/Receptionist and help keep critical communications and daily operations running smoothly through your reliability, flexibility, and customer-focused approach. Provides receptionist, switchboard, and administrative support services by answering and directing calls, assisting visitors, handling mail and correspondence, maintaining records, and performing clerical and office support functions in accordance with established procedures.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Operate switchboard and telephone systems by answering, screening, routing, and transferring calls; providing information to callers; responding to voicemail messages; receiving emergency codes; and making public address (PA) announcements, as applicable.
• Provide receptionist and visitor support services by welcoming visitors, determining the nature of their business, directing them to appropriate personnel or locations, monitoring visitor access, and issuing visitor badges, as required.
• Perform administrative and clerical duties by entering and maintaining data; reviewing, verifying, and proofreading records and reports; maintaining confidentiality of sensitive information; and responding to inquiries and requests.
• Manage office communications and resources by receiving, sorting, and distributing mail, packages, publications, faxes, and correspondence; operating and maintaining office equipment; maintaining office supplies and forms; and coordinating conference room reservations and logistical arrangements.
• Maintain compliance with organizational, safety, and security requirements by adhering to applicable policies, procedures, regulations, emergency protocols, safety standards, and occupational health requirements, and by performing other duties as assigned.

Additional Responsibilities

• Maintain office supplies and forms and coordinate conference room reservations and other logistical arrangements, as needed.
• Perform switchboard support functions, including answering and transferring calls, receiving codes, and making public address (PA) announcements, as applicable.
• Adhere to applicable safety, security, emergency management, and organizational policies, procedures, regulations, and accreditation standards.
• Perform other responsibilities as assigned.

Requirements

• High school diploma or General Educational Development (GED).
• One (1) year of experience in an administrative, receptionist, customer service, switchboard, or related office support role.
• Must be able to obtain a VA security clearance.

Preferred Qualifications

• Experience working in a high-demand, fast-paced environment.
• Experience handling confidential information, including HIPAA-regulated information, when applicable.

Skills

• Excellent verbal and interpersonal communication skills.
• Professional and courteous customer service skills.
• Excellent telephone etiquette and call-handling abilities.
• Basic proficiency with Microsoft Office applications and standard office software.
• Strong organizational and time-management skills.
• Detail-oriented with the ability to maintain a high level of accuracy.
• Ability to work independently while managing multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to interact professionally with employees, customers, patients, visitors, and the public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate effectively; use hands and arms; and move throughout the work area.
• The employee may be required to stand, walk, sit, reach, and occasionally lift or move materials weighing up to 50 pounds.
• Specific vision abilities may include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position.

• The employee typically works in an office, healthcare, government, or administrative setting.
• Noise levels are generally quiet to moderate, although workloads may require managing multiple priorities and frequent interruptions.
• Occasional exposure to outside weather conditions may occur depending on site requirements.

Benefits

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Pre-employment background checks are required for all employment positions.