Patient Health Navigator - Mobile PrEP

General Job Description

Under limited supervision, provides direct and indirect patient services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s).

Duties may vary depending on specific assignment, but in addition to direct patient interaction, may include patient quality improvement projects, improving retention in healthcare, or other health areas.

Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as, internal contacts at all levels of the organization.

Engages in team approach to client care, and may coach, mentor, or lead teammates on special projects.

Job Roles

Acts as a liaison between internal and external customers, including patients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.

Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients' insurance requirements.

Works in collaboration with all members of the healthcare and departmental program on retention in care, appointment completion and identifying barriers to care (i.e.: QI Projects, Case Reviews).

Engages in patient interactions via telephone and in person to identify and meet patient needs, including provision of assisted and unassisted referrals, resources and follow-up; depending on patients presenting needs.

Performs general clinical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling and similar tasks.

Uses discretion during all interactions to answer both routine and complicated questions; forwards issues to appropriate person. Handles confidential and routine information.

Education/Certifications/Licenses/Registrations

• 2 years of experience with health education or working in the medical/health related field
• Bachelor's degree in social work, public health, science, or other related degree preferred
• High School diploma (or GED equivalent) required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements
• Specific Certifications may be required or preferred depending on assignment (ie:, CA HIV Test Counselor, limited CPT certification for waived testing, etc.)

Traveling

Traveling between sites and other locations is required as an essential function of the job.

Experience/Specialized Skills (including Language)

• Ability to exercise discretion and maintain confidential information.
• Ability to relate well with team members, coworkers and other departmental staff.
• Bilingual (English/Spanish) may be required depending on assignment.
• Knowledge of adult health coaching and outreach techniques, best practices and tools.
• Knowledge of current health science theories and best practices, and ability to translate best practices into meaningful, culturally appropriate resources.
• Knowledge of health and social service systems in San Diego County is preferred.
• Strong skills in computer applications and software.
• Strong verbal and written communication skills, including the ability to communicate effectively with those who speak English as a second language.

Salary Range

The salary range for this position is: $21.00 - $27.00

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.