Patient Health Navigator

About the role

Family Health Centers of San Diego (FHCSD) is looking for a Patient Health Navigator. The Patient Health Navigator under supervision, provides direct and indirect patient/client navigation services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s).

Responsibilities

• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
• Affords assistance to patients/clients via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Affords assistance with scheduling, organizing, and managing a patient/client's healthcare maintenance and treatment.
• Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
• Utilizes discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
• Performs other duties as assigned.

Requirements

• A high school diploma (or GED equivalent) required or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Two years of experience with health education or working in the medical/health related field preferred.
• Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.).
• Maintains organizational driving requirements.

Qualifications

• Demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.

Benefits

The successful candidate will enjoy a competitive salary with excellent benefits, including a retirement plan with employer match, paid time off, extended sick leave and holidays, medical/dental/vision/FSA/Life Insurance, employee discounts and wellness programs, and an equity investment company that can assist with purchasing a home. For more information on our extensive benefits package, visit FHCSD Wellness – Employee Hub (gobenefits.net).

Pay

The salary range for this position is: $22.00 - $26.17.

Schedule

This is a Grant Funded Position. M-F 8am-5pm (may vary).