Patient Health Navigator

Professional & Technical Knowledge

• Principles and contemporary practices of addressing barriers to health.
• Understanding of Illinois insurance program inclusive of the public health insurance programs.
• Performance of the duties and responsibilities of the position requires knowledge of community engagement and community resources.

Technical Skills

• Must have experience working in community work. This can include advocacy, volunteering, etc.
• Must be willing to see the inherent worth and dignity of each client.
• Must have experience assisting underserved community residents with community resources.
• Experience as a Certified Application Counselor and certified and maintain certification.
• Ability to communicate effectively with management and other departments.
• Strong understanding of business goals and standards for customer service.
• Experience working with non-profit or other social service organization and other community organization.
• Ability to effectively organize and manage multiple client caseloads and encourage coworkers to do the same.

Knowledge & Expertise

• Requires experience in directly supporting programs and managing caseloads.
• Able to think critically and make decisions based upon the information you are provided with.
• Must be able to maintain professionalism with clients, coworkers, staff, and referring agencies.
• Able to be a self-starter and work independently with limited oversight.
• Able to communicate affectively by telephone, in person and digital. This includes texting, phone calls, emails, and video conferencing, as necessary.
• Able to navigate stairs, curbs, or other environmental obstacles.