Patient Care Navigator

Responsibilities

• Utilize motivational interviewing techniques to identify social risk factors that may be hindering patients from meeting their health care goals.
• Complete required clinical screenings to assist with identification of patient's risk factors.
• Link patients to the community, behavioral, and medical resources needed to address social determinants of care and/or barriers to health care goals.
• Cookout medical appointments, assist patients in addressing barriers to medication regimen adherence.
• Work with patients to increase adherence to scheduled appointments, and coordinate follow up with non-clinical services such as transportation, home health help, homeless shelters, home meal delivery, etc.
• Maintain appropriate documentation of patient contact, referrals made, and services provided.
• Effectively and professionally, complete the appropriate work flow & documentation for all assigned patients.
• Communicates all urgent concerns regarding patient care needs to appropriate care team members in a timely manner.
• Educate patients on appropriate utilization of healthcare resources.
• If appropriate, shares their personal experience to connect with patients and engender hope and resilience.
• Participate in process improvement projects and specific clinical tasks as assigned to improve patient access.
• Contact patients recently discharged from both inpatient and outpatient treatment for follow up care.
• Contact patients with high utilization of emergency behavioral health care and those who may have significant no show rates to identify barriers related to patients reaching their goals.
• Aid patients who require clearance (authorization) prior to scheduling appointments.
• Aid patients who require specialty care through directly booking appointments where authorized or through working with individual specialty departments to schedule appointments.
• Aid patients with education on obtaining community resources to remove their barriers for health care.
• Contact patients who have missed medical appointments in order to facilitate future compliance.
• Works with patients to understand their challenges with attending patient visits and assist them with securing and meeting a plan to overcome their obstacles.

Qualifications

Effective Customer Service And Communication Skills Required.

Demonstrate clinical competencies on an annual basis.

Education: High school diploma or GED is required.

Experience, Training And Skills: Assist in maintaining a clean and safe environment. If applicable, may be required to travel to satellite clinics and patient's home or community resources. Maintain a high level of confidentiality and ensure patient's rights are protected in accordance with proper procedures and in compliance with HIPAA (Health Insurance Portability Accountability Act).

Physical/Mental Requirements And Typical Working Conditions: Exposure to stressful situations, including those involving public contact, trauma, grief and death. Able to wear personal protective equipment including latex materials or appropriate substitute if required for your position. Able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Able to handle multiple tasks, get along with others, work independently, regular and predictable attendance and able to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Light. Must be able to occasionally (0?33% of the workday) lift or carry 11?20 lbs., frequently (34?66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.