Patient Care Navigator

About the role

Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team!

Responsibilities

• Serve as a consistent, trusted guide for a panel of Medicare patients
• Bridge clinical care and community resources to remove barriers for patients
• Help define what seamless, proactive, patient-centered care looks like as we scale
• Be part of building something new–a care model designed from the ground up to do better
• Patient Care & Clinical Support:
• Greet, check in, and room patients; update demographic, pharmacy, and billing information
• Take and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for exams
• Conduct laboratory procedures including point-of-care testing, specimen collection, and processing
• Care Coordination & Navigation:
• Serve as the primary point of contact for a dedicated patient panel
• Communicate with patients to support follow-up, answer questions, and coordinate care
• Cook up referrals, specialty appointments, and medical records; support patients in addressing social determinants of health

Requirements

• Medical Assistant (MA): Graduation from an accredited medical assistant program, Medical assistant certification (as required by state), High school diploma or equivalent, Phlebotomy skills, Current CPR or BLS certification
• Licensed Practical Nurse (LPN): Active, unrestricted LPN license in the state of practice, Graduation from an accredited practical nursing program, Current CPR or BLS certification, Phlebotomy skills

Skills and Knowledge

• Excellent judgment and critical thinking skills with a willingness to problem-solve
• High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
• Effective communicator with the ability to engage patients across diverse backgrounds and needs
• Familiarity with healthcare systems, community resources, and care coordination practices
• Mission-driven, collaborative mindset and a passion for improving the patient experience

Benefits

• Competitive hourly rate of $20–$25, based on professional certification and depth of experience
• Eligibility for incentive bonuses based on positive patient outcomes and clinic performance
• Consistent schedule
• Comprehensive benefits package (medical, dental, vision, 401K)
• Opportunity to build something from the ground up
• Direct impact on patient care and outcomes
• High visibility and influence in a growing organization