Patient Care Navigator

About Bloom

Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.

At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you.

Responsibilities

• Manage the administrative functions for a team of 200 homebound patients and their providers (Nurse Practitioners or PAs)
• Ensure the care needs of a complex, homebound patient population are met by providing exceptional customer service, coordinating timely visits, and demonstrating superior communication across care teams
• Build trusted relationships with internal and external stakeholders including providers, home health and hospice agencies, patients and families, and Bloom senior leadership
• Own team performance measures that translate to exceptional patient outcomes, including provider productivity, patient satisfaction, and timely answering of calls
• Demonstrate superior time management and prioritization skills by balancing competing demands including referrals, visit, records, and supply requests
• Ensure patients are seen in a timely fashion as requested by providers, nurses, and incoming requests
• Build efficient provider schedules to ensure all patients are seen within the most effective driving route
• Creating provider schedules
• Answering incoming phone calls
• Confirming appointments
• Scheduling urgent appointments
• Processing incoming electronic faxes
• Processing provider requests for patient records
• Ordering DME for patients as requested by providers
• Ordering oxygen for patients as requested by providers
• Sending referrals to specialists, home health, or hospice as requested by providers
• Demonstrating superior communication across the care team

Skills

• Current Healthcare experience
• Strong leadership skills
• Strong computer skills
• Ability to multi-task at a very high level
• Strong problem-solving abilities
• Excellent phone/customer service skills
• Familiarity with EMR software a plus (eCW preferred)

Benefits

• Opportunities for professional growth
• Collaborative work environment with a passionate team making a difference in healthcare
• Comprehensive health, dental, and vision insurance including an employer-paid benefit plan
• 401(k) retirement plan
• Employer-paid basic life and AD&D insurance

Pay

The pay range for this role in the state of Colorado typically falls between $25.00 - $27.00 hourly with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state.

Job Location: 12600 West Colfax Ave, Suite B200, Lakewood, CO 80215