Patient Health Navigator

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually, focusing on uninsured and low-income individuals. With over 90 locations across San Diego County, FHCSD offers a wide array of services including primary care, behavioral health, dental, vision, and specialized care.

Responsibilities

• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff, and other service providers.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
• Works collaboratively with all members of the healthcare and departmental program to improve patient/client quality of care and flow.
• Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitating assisted and unassisted referrals, resources, and follow-up.
• Aids in scheduling, organizing, and managing patient/client healthcare maintenance and treatment.
• Performs general clerical tasks, such as filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, and scheduling.
• Uses discretion during all interactions to answer routine and complicated questions and forward issues to appropriate personnel.
• Handles confidential and routine information with discretion.
• Performs other duties as assigned.

Requirements

• High School diploma (or GED equivalent) required.
• 2 years of experience with health education or working in the medical/health related field preferred.
• Equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Ability and means to travel as needed in a timely manner within San Diego County.
• Driver requirements: Active Class C California driver's license, proof of liability insurance at $100,000, no more than 2 points in past 12 months, no suspensions in last 2 years for moving violations, no DUI, reckless or felony driving within 5 years, no license revocation in 7 years.
• Specific certifications may be required or preferred depending on assignment (e.g., CA HIV Test Counselor, limited CPT certification for waived testing, etc.).

Experience/Specialized Skills

• Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
• Intermediate interpersonal and customer service skills.
• Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
• Demonstrated social skills, limit-setting, and boundaries.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Demonstrated ability to exercise discretion and maintain confidential information.
• Ability to work well in both a team-based environment and independently.
• Basic computer literacy ability to comply with department needs and expectations (e.g., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic supportive communication skills, such as reflecting, active listening, and paraphrasing.
• Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
• Knowledge of health and social service systems in San Diego County is preferred.
• Bilingual in English/Spanish preferred.
• Bilingual (English/Spanish) may be required depending on assignment.
• Strong skills in computer applications and software.

Qualifications

• High School diploma (or GED equivalent) required.
• 2 years of experience with health education or working in the medical/health related field preferred.
• Equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Ability and means to travel as needed in a timely manner within San Diego County.
• Driver requirements: Active Class C California driver's license, proof of liability insurance at $100,000, no more than 2 points in past 12 months, no suspensions in last 2 years for moving violations, no DUI, reckless or felony driving within 5 years, no license revocation in 7 years.
• Specific certifications may be required or preferred depending on assignment (e.g., CA HIV Test Counselor, limited CPT certification for waived testing, etc.).

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net). FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.