Patient Guest Services Assistant

About the role

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

Responsibilities

• Provide customer service by providing directions to patient rooms or other areas of the hospital, serving as local resource for visitors and ensuring a safe environment for patients, guests and caregivers.
• Work variable shifts between the hours of 7:00 a.m. – 7:30 p.m. with every 3rd weekend and two holidays per year.
• Work variable hours based on the shift opportunities below:
• Monday - Friday shifts: 7:00am - 2:30pm, 8:00am - 3:30pm, 10:00am - 3:00pm, 2:30pm - 7:30pm
• Saturday, Sunday and Holidays shifts: 8:30am - 2:00pm, 2:00pm - 7:30pm
• First two weeks of this position will be dedicated towards EPIC training.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Cookcareers with other departments.

Requirements

• High school diploma or GED
• Basic computer skills: Epic, outlook, and other internal systems
• Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests
• Two years’ experience in a customer service role with at least one year of providing face-to-face customer service

Qualifications

• Associate’s degree
• Physical Requirements: Manual dexterity to operate office equipment. Requires frequent data entry, standing, walking, and sitting. Normal or corrected vision, hearing, speech. Excellent hand/eye coordination. Lift up to 25 pounds. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Skills

A caregiver who excels in this role will:

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
• Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Cookcareers with other departments.

Benefits

Please note that the first two weeks of this position will be dedicated towards EPIC training. The training will be Monday-Friday 8:00 am-4:30 pm.

Pay

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).