Patient Growth Specialist

About the role

We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment.

Key Responsibilities

• Makes high-volume outbound cold calls to prospective patients
• Engages patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
• Confidently explains program benefits, expectations, and next steps
• Affords patients with mobile app downloads, account setup, and basic technical troubleshooting
• Completes initial reminder outreach to confirm upcoming appointments and reduce no-shows
• Accurately documents call outcomes, patient status, and next steps in internal systems
• Mets or exceeds daily call volume and enrollment targets
• Pairs closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience

Required Qualifications

• Bachelor’s degree (required)
• Proven experience in cold calling, outbound sales, or high-volume call environments
• Strong verbal communication skills with the ability to build trust quickly over the phone
• Comfort handling objections and motivating patients to take action
• Ability to perform in a metrics-driven, fast-paced environment
• Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues
• Reliable internet connection and a quiet, professional home workspace

Preferred Experience

• Healthcare, digital health, or patient engagement experience
• Business development, inside sales, or growth roles
• Experience onboarding or enrolling users into programs or platforms
• Familiarity with CRMs, power dialers, or patient management systems