Patient Growth Specialist
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part part of something bigger – helping to simplify health care one person, one family and one community at a time.
About the role
The Patient Growth Specialist (internally known as an Outreach Executive) is a community‑facing role dedicated to connecting Medicare‑eligible seniors with Oak Street Health. As the primary lead generator for their territory, the Outreach Executive acts as a brand ambassador, sharing the impact of our unique care model to drive local patient growth. The role works closely with Outreach Managers, Directors, and Community Relationship Managers to execute targeted strategies that build trust and expand the patient base within the assigned market.
Core Responsibilities
- Sales & Lead Generation
- Generate high‑quality leads by executing community events and conducting localized outreach within the Medicare senior community.
- Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
- Persistently engage prospective patients via email, phone, and face‑to‑face networking to build a robust sales pipeline.
- Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings.
- Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships.
- Relationship Management
- Meticulously document all customer interactions and sales activities within the CRM and internal business systems.
- Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into care.
- Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health.
- Maintain consistent touchpoints with prospects to foster trust and long‑term community presence.
Requirements
- 1+ years in Sales or Customer Service (healthcare experience a plus).
- Ability to cold call, manage digital lead channels, and influence key stakeholders.
- Exceptional verbal and written communication skills with a professional phone presence.
- Skilled at navigating external barriers and managing multiple priorities in a fast‑paced environment.
- Valid driver’s license and reliable transportation.
- US work authorization.
- Strong computer skills; basic knowledge of Microsoft and/or Google Suite.
- Experience with CRM and/or EMR software is a plus.
- Fluency in another language is a plus when connecting with diverse patient communities.
Schedule
This full‑time role is 60% field‑based and 40% clinic‑based, with flexibility to work weekends for community events and patient engagement. Anticipated weekly hours: 40.
Pay
The typical pay range for this role is $18.50 – $38.82 (base hourly rate or base annual full‑time salary). The actual offer will depend on experience, education, geography, and other relevant factors. The position is eligible for a CVS Health bonus, commission, or short‑term incentive program in addition to the base pay.
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and additional resources based on eligibility.