PATIENT FLOW MANAGER, TRANSPORTATION AND OBSERVATION

Job Summary

The Patient Flow Manager will be responsible for the effective leadership of Patient Transportation, Patient Safety Attendant (PSA), Valet, and Screener services which includes but is not limited to the successful management of client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. This role requires travel between the St. Vincent Anderson and Kokomo locations, with Anderson serving as the home unit.

Key Responsibilities

• Understands and applies knowledge of basic patient transport and PSA concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Understands and applies knowledge of basic patient safety concepts, risk levels, infection control.
• Orients, trains, and develops nonexempt personnel including but not limited to, Patient Flow Coordinators, Supervisors, Leads, and Dispatchers.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Ensures all quality assurance targets for department are met (TeamCoach, Acuity, etc.)
• Assists Unit Director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Ensures payroll, scheduling, interviewing, employee misconduct, operational data reporting, and rounding tasks are completed.
• Responsible for productivity and staffing that is appropriate to the department.
• Maintains an environment in accordance with TouchPoint policies and procedures, utilizing HR consultation when needed.
• Takes initiative in compassionately rendering service and responding to needs. Interacts appropriately with staff, patients, visitors, and work colleagues.
• Assists frontline staff in accordance with policies and procedures.
• Responds promptly and thoroughly to emergencies, special needs, etc.
• Follow all Company and Client policies and procedures.

Preferred Qualifications

• Minimum of one year of supervisory or management experience in service-related field with high customer/client contact required.
• Must be able to travel between both Anderson and Kokomo as needed.
• Experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.