Patient Transport Manager

About the role

This position is located at Lankenau Hospital in Wynnewood, PA.

Job Responsibilities

• Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to the safe transportation of patients.
• Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment.
• Manage day-to-day operation of department to meet compliance with Aramark Healthcare+ and facility's standards including safety, policy and procedures.
• Knowledge to train others in procedures and policies.
• Provide exceptional customer service to all clientele; train, hire and supervise; schedule and staff, while maintaining an excellent relationship with all parties involved.
• Plan, direct, and control the work of transporters and dispatchers to ensure the safe, courteous, timely processing of all requests for movement of patients as assigned as well as removal and delivery of stretchers and wheelchairs.
• Assist in transporting and dispatching as needed.
• Effectively handle managerial situations including planning, control, problem solving, and communication.
• Use good judgment in the decision-making process.
• Complete daily rounds with user departments to increase customer satisfaction and monitor work performance.
• Complete service recovery as needed to ensure patient and customer satisfaction.
• Prepare employee performance evaluations and competencies for approval and reviews with employees before required deadlines.
• Minimize errors, maximize productivity, and maintain high quality by checking and monitoring data, staffing, and work in the department; track metrics.
• Develop and maintain systems for organizing work and information.
• Actively explore ways to improve quality of input and output of work.

Qualifications

• Supervisory or Management experience with the ability to lead a team required.
• Bachelor's degree or equivalent experience.
• Healthcare experience preferred.
• Patient Transportation Management experience desired.
• Strong leadership and communication skills required.
• Basic computer skills required.
• Experience using the EPIC system is a plus.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.