Assistant Manager, Patient Transport Operations

Description

Join Us in Serving Those Who Served!

At Durham Exchange Club Industries (DECI), our mission is both simple and powerful: to open doors of opportunity for individuals with disabilities. We are committed to helping people with vocational disabilities discover their strengths, build self-worth, and achieve their full potential through meaningful work and competitive wages. Every day, we bring this mission to life by serving our nation’s veterans with dignity, compassion, and care.

Why This Role Matters

In this position, you’ll play a key role in ensuring veterans receive timely, respectful assistance throughout the medical center - while also supporting a diverse workforce, including individuals with disabilities, in achieving success and independence.

What You’ll Do

• Lead a team of 35 staff, including escorts, dispatchers, and shift leads.
• Oversee daily operations, ensuring efficient patient transport and service delivery.
• Partner with VA staff and internal leadership to maintain strong working relationships.
• Coach, mentor, and support employees to meet both performance and personal development goals.
• Ensure contract compliance, quality standards, and customer satisfaction.
• Manage scheduling, reporting, and administrative responsibilities.
• Respond to real-time challenges and keep operations running smoothly.

What Success Looks Like

• A well-coordinated, fully staffed program meeting daily service demands.
• High satisfaction from veterans, VA partners, and staff.
• A supportive team environment where employees are engaged and growing.
• Consistent compliance with contract and quality expectations.

Who Thrives Here

• Leaders who are firm, fair, and supportive.
• Individuals who enjoy being engaged, active, and hands-on.
• Professionals who stay calm under pressure and embrace challenges.
• People who are enthusiastic about mission-driven work.

Schedule & Additional Details

• Primarily day shift (Monday–Friday/6:00am - 2:00pm)
• Rotating on-call schedule (approximately one week every 3 weeks)
• Occasional evenings, weekends, or holidays may be required.
• VA background check required.

Requirements

• Required:
• Bachelor’s degree
• 5+ years of supervisory or leadership experience
• Strong communication, organization, and decision-making skills
• Ability to manage competing priorities in a high-volume environment
• Commitment to serving veterans and individuals with disabilities
• PREFERRED:
• Experience in healthcare, social services, logistics, or vocational rehabilitation
• Familiarity with performance metrics, compliance, or contract-based work

Skills & Abilities

• Computer Skills: Good computer skills with Microsoft Word and familiarity with Microsoft Access needed

Other Requirements

• U.S. Citizen or U.S. work qualification

Pay

Compensation details: 55000-67500 Yearly Salary