PATIENT FLOW MANAGER, OBSERVATION AND TRANSPORT

Job Summary

As a Patient Flow Manager, you will provide leadership and oversight for patient transportation and constant observation services within a hospital setting, including managing a team of Patient Flow Coordinators, Constant Observers, and Transporters.

Key Responsibilities

• Lead and oversee patient transportation and constant observation services to ensure safe, efficient, and compliant patient coverage across the hospital
• Demonstrate and reinforce proper patient transport principles, infection control practices, and safe body mechanics to ensure staff competency and adherence to safety standards
• Develop, communicate, and oversee dispatcher logic, workflows, and transporter activities; actively monitor and supervise dispatcher performance to ensure timely and accurate patient movement
• Cookordinate patient transportation and observation services with nursing units and other departments to ensure seamless communication, workflow alignment, and service delivery
• Monitor daily staffing assignments for transporters and constant observers; adjust coverage as needed to ensure consistent compliance with established procedures and patient safety requirements
• Orient, train, coach, and develop team members across all levels, including Patient Flow Coordinators, dispatchers, transporters, and constant observers
• Conduct regular rounds across multiple shifts to verify proper patient observation practices and adherence to safety and regulatory protocols
• Foster strong partnerships with nursing leadership and supervisors to promote transparency, collaboration, and timely issue resolution
• Ensure compliance with all applicable regulatory and accrediting standards, including Federal, State, Joint Commission, OSHA, and CDC requirements
• Support the Unit Director in achieving financial objectives by operating within budget guidelines and assisting with cost control measures
• Participate in continuous quality improvement efforts and perform additional duties as assigned

Preferred Qualifications

• 1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment
• Strong patient care, customer service, and/or guest-relations experience, with the ability to apply these skills in a patient-focused environment
• Ability to review data, identify simple trends, and understand how they affect daily operations
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

• High school diploma or equivalent
• Experience in a healthcare setting preferred
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Knowledge of hospital policies and procedures

Equal Opportunity Employer

Compass Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.