Patient Financial Services - Supervisor

Location: New York, New York | Shift: Day (United States of America)

About the role

Patient Financial Services – Impacting Lives. Under the supervision and direction of the Manager of Patient Accounts, responsibilities include various aspects of the receivable management for the Patient Financial Services Department. This is a professional position. As a Patient Financial Services supervisor you will understand our hospital mission and consistently stress the themes of respect and engagement.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

Responsibilities

• Supervises staff and provides work direction based on daily/weekly priorities.
• Responsible for the recruitment, selection and orientation of employees in Patient Financial Services.
• Provides EPIC work direction, assigns and/or schedules work, conducts on-the-job training, answers job related questions.
• Monitors performance and adherence to attendance policies.
• Prepares performance evaluations and recommends appropriate personnel actions for staff, relative to promotions, transfers, and disciplinary action up to and including termination.
• Assists in the interpretation, development and implementation of Hospital personnel and departmental policies and procedures.

Requirements

• Associate's Degree or Bachelor's Degree
• Excellent analytical skills
• Excellent verbal and writing skills and demonstrated aptitude for problem solving
• Knowledgeable of the EPIC system

Preferred Qualifications

• Microsoft Office – Word and Excel

Pay

Salary Range: $74,000–$105,500/Annual

Awards & Recognition

• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor
• 2026 Best Place to Work – Glassdoor
• 2026 America’s Best Large Employers – Forbes
• 2026 America’s Best-In-State Employers – Forbes
• 2026 America’s Dream Employers – Forbes
• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek
• 2026 Best Places to Work in IT – Computerworld
• 2025 Great Place to Work Certified
• 2025 Best Employers for Women – Forbes
• 2025 Companies that Care – People
• 2025 America’s Greatest Workplaces for Mental Well-Being – Newsweek