Supervisor-Patient Financial Services

About the Role

Supervises and coordinates activities of personnel engaged in billing, credit and collection, cashiering, insurance, and inquiry functions. Establishes and implements a billing and collection system in accordance with appropriate policies.

Responsibilities

• Establishes and implements a system for the collection of delinquent accounts.
• Collects accounts that are not paid in full at time of discharge or at promised date.
• Responsible for government and third-party billing, as well as patient and physician billing.
• Keeps current on all reimbursement billing procedures of third-party and private insurance payers.
• Ensures appropriate submission, billing, and payment cycles.
• Establishes appropriate procedures for follow-up on third-party approvals, billing, and collection on overdue accounts.
• Implements appropriate billing and collection procedures, ensuring that all accounts receivable records are kept in accordance with established procedures.
• Ensures that appropriate policies, procedures, and regulations for maintenance of financial records are followed, including information needed for government audits.
• Evaluates appropriate policies and procedures and makes recommendations for improvement; initiates changes as needed.
• Approves or disapproves extension of credit; may secure assignment of benefits or recommend other sources of credit.
• Interviews patients or responsible individuals to arrange methods of payment or extension of credit; secures information relative to patient's financial status, evaluates credit history, and determines payment dates and/or amounts based on patient's ability to pay and hospital policies.
• Plans, conducts, and supervises assigned projects.
• Initiates review of third-party payors as appropriate, coordinating with Payor Contracting and setting up payor meetings as needed.
• Selects, trains/orients, assigns staff, evaluates performance, prepares work schedules, and initiates or makes recommendations for personnel actions.
• Compiles data for and prepares regularly scheduled or special reports, analyses, and statements.
• Maintains established policies and procedures, objectives, quality assessment, and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Performs other related duties as identified.

Requirements

• High School Diploma or GED Required
• Associates Degree Preferred
• 3 years relevant experience Required
• Supervisory experience Required

Qualifications

• Certified Patient Accounts Technician Preferred upon hire
• Certified Patient Accounts Manager Preferred upon hire

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Working Environment

• Occupational Hazards - Occasionally

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care, and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.