Patient Financial Counselor - Onsite

About the role

Patient Financial Counselors are part of a team that interacts directly with patients and their families, either on the phone or in person. They are responsible for easing the resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The counselor identifies eligibility, provides education, and completes and submits applications for various state and federal sponsorship programs, making eligibility determinations for Providence St. Joseph Health Financial Assistance.

Responsibilities

• Interact with patients and families on the phone or in person to address financial concerns.
• Facilitate financial clearance and payment collection for patient accounts.
• Obtain sponsorships and assist with financial assistance programs.
• Identify patient eligibility for state and federal sponsorship programs.
• Provide education about financial options and submit required applications.
• Make eligibility determinations for Providence St. Joseph Health Financial Assistance.
• Perform duties in a manner that reflects Providence’s mission, philosophy, and core values.

Required Qualifications

• High school diploma or GED.
• 2 years of experience in a hospital, clinic, or healthcare business office.
• 3 years of experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its affiliates.
• 2 years of experience with an automated, computerized account follow‑up system, preferably Epic.

Preferred Qualifications

• Previous experience with medical and health‑plan terminology.

Benefits

• Retirement 401(k) Savings Plan with employer matching.
• Comprehensive health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Paid time‑off benefits including parental leave, vacations, holidays, and health‑related leave.
• Voluntary benefits and well‑being resources.
• Opportunities for additional compensation such as shift differentials, standby/on‑call, overtime, premiums, extra‑shift incentives, or bonuses.

Pay

Base pay range: $17.12 – $26.18 per hour. Placement within the range is determined based on relevant experience and other applicable factors. Additional compensation may be available.

Schedule

Full‑time, day shift, on‑site at Covenant Medical Center, Lubbock, TX.

About Providence

Providence’s mission is “Know me, care for me, ease my way.” With over 120,000 caregivers serving more than 50 hospitals and 1,000 clinics across multiple states, Providence provides a comprehensive range of health and social services. The organization emphasizes inclusive, patient‑focused, whole‑person care and offers best‑in‑class benefits to support employees and their families.