Patient Financial Counselor - Onsite

About the role

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values. Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Responsibilities

• Direct interaction with patients and families via phone or in person.
• Ease resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance.
• Identify eligibility and provide education regarding State and Federal sponsorship programs.
• Complete and submit applications for various State and Federal sponsorship programs.
• Assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance.
• Perform duties in alignment with Providence's mission, philosophy, and core values.

Required Qualifications

• H.S. Diploma or GED.
• 2 years' experience in a hospital, clinic, or healthcare business office.
• 3 years' experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.
• 2 years' experience in automated, computerized account follow-up system, preferably in Epic.

Preferred Qualifications

• Knowledge in reimbursement of health care accounts from insurance companies (preferred).
• Previous experience with medical and health plan terminology.

Benefits

• Best-in-class benefits designed to support you and your family in staying well, growing professionally, and achieving financial security.
• Retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance.
• Disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits.
• Well-being resources