PATIENT FINANCIAL COUNSELOR-HRLY, FROEDTERT HOSPITAL

Location: Milwaukee, WI (on-site at Froedtert Hospital)

FTE: 0.875 (35 hours/week), 2nd Shift: 10:00 AM – 8:30 PM, 7 days on / 7 days off

About the Role

To assess patient financial needs, assist patients, and collect deposits according to Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. Financial Counselors play a vital role in helping patients understand and manage the financial aspects of their healthcare by:

• Assessing eligibility and assisting with applications for BadgerCare, Medicaid, Marketplace plans, and Froedtert’s Financial Assistance Program
• Providing cost estimates and prepayment information for upcoming services
• Meeting with patients in various settings—bedside, in-office, or by phone—to address billing questions
• Serving as a liaison between patients, the preauthorization team, and clinical departments to ensure seamless communication and support

This is a fast-paced, patient-facing role with opportunities for direct interaction at the bedside, in-office, or via phone. You’ll work in a collaborative, on-site environment with cross-functional teams, including registration and pre-authorization. The team consists of approximately 20 members across inpatient and outpatient settings, with a larger outpatient team.

Responsibilities

• Assess patient financial needs and assist with deposit collection per hospital policy
• Screen patients and assist with applications for governmental programs, health insurance exchange, or financial assistance
• Provide customer service and maintain positive interpersonal relations while collaborating with Admitting/Registration, Preauthorization, Care Management, and other departments
• Work closely with Patient Financial Services and MCW Clinical Practice Services to address financial responsibilities

Requirements

• Minimum of 1 year of experience in healthcare/revenue cycle functions, case management, or social work
• High School diploma or equivalent (required)
• Bachelor’s degree in social work, case management, healthcare administration, business administration, or related field (preferred)

Preferred Qualifications

• Experience using Microsoft Word, Excel, and other software programs
• Experience using Epic in a healthcare environment
• State of Wisconsin and Federal Certified Application Counselor Designation or current Licensed Health Insurance Agent

Benefits

• Paid time off
• Career growth opportunities, including Career Pathways, tuition assistance, and CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan (403b)
• Medical, dental, vision, life insurance, short- and long-term disability
• Free workplace clinics
• Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance
• Discounts on gym memberships, travel, and other work-life benefits