FINANCIAL COUNSELOR-HRLY, HOLY FAMILY MEM HOSPITAL

Job Summary

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

Why You'll Love Working With Us

• Fast-paced, patient-facing role with opportunities for direct interaction at the bedside, in-office, or via phone.
• Collaborative, on-site environment with cross-functional teamwork involving departments like registration and pre-authorization.
• Team structure: Approximately 20 members across inpatient and outpatient settings; outpatient team is larger.
• Career mobility and growth potential within the Patient Financial Services (PFS) department.

Experience

• A minimum of 1 year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
• Experience using Microsoft Word, Excel and other software programs is preferred.
• Experience using Epic in a healthcare environment is preferred.
• Experience in social work or case management is preferred.

Education

• A high school diploma or equivalent is required.
• A bachelor's degree in social work, case management, healthcare administration, business administration, or other related field is preferred.

Licenses

• A State of Wisconsin and Federal Certified Application Counselor Designation is preferred.
• In lieu of Certified Application Counselor Designation, current Licensed Health Insurance Agent is preferred.

Perks & Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retail and other work life benefits available