PATIENT FINANCIAL COUNSELOR - HOSPITAL

About the Role

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Responsibilities

• Counsel patients on cost of treatment, insurance benefits, resources for payment, and financial assistance.
• Secure and document payment arrangements.
• Assist patients in financing, payment plans, financial assistance, and all financial options through the organization.
• Audit bills for accuracy and edit front-end inaccuracies to increase collections and decrease write-offs.
• Work closely with RSO and division leadership to improve collections.

Requirements

• High school diploma or GED.
• Minimum two (2) to three (3) years of experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Qualifications

• Epic experience.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.

Schedule

Full time, 32 hours per week, every other Saturday and 3-4 days during the week. Weekend differential applies.

Benefits

Excellent benefits starting on day 1.